Essential Duties and Responsibilities:The Incident Management Specialist is responsible for overseeing the process of identifying, analyzing, and responding to incidents within the IT environment. The role involves coordinating with different teams to ensure incidents are resolved quickly and efficiently while minimizing the impact on business operations.Responsibilities: 1) Monitor and manage all incidents throughout their lifecycle, ensuring timely resolution and follow-up. 2) Coordinate and communicate with IT support teams, vendors, and stakeholders to ensure efficient incident resolution. 3) Analyze incident trends to identify recurring issues and work on long-term solutions. 4) Document incident resolutions and lessons learned, providing detailed reports for management. 5) Escalate critical incidents to management team when necessary. 6) Develop and maintain incident management processes in line with best practices (e.g., ITIL). 7) Work with problem management teams to ensure incidents are fully resolved and preventive measures are implemented. 8) This position requires supporting a 247 operational factory environment, which may need to handle incidents during off-hours (such as overnight or weekends). Candidates must be able to respond ****ly under pressure to ensure the stability and continuity of factory operations. Requirements: 1) Bachelor's degree in Computer Science, Information Technology, or a related field. 2) Minimum of 10 years of working experience in incident management, IT support, or operations. 3) Familiarity with ITIL processes and principles. (ITIL 4 Foundation & Managing Professional) 4) Strong communication and coordination skills. 5) Experience with incident tracking tools like ServiceNow or Jira is a plus.

SanDisk是全球最大的闪存产品供应商。公司总部位于美国加州硅谷，成立于在1988年，1995年11月于纳斯达克上市，股票代码为SNDK，为美国财富500强。目前在全球范围内拥有超过4000名正式雇员。
SanDisk是闪存产品生产和销售领域的领导者，目前拥有全球大约三分之一的市场份额。公司拥有2800项专利，是唯一一家有权制造和销售所有主要闪存卡格式的公司，包括Compact Flash（CF）、SD、mini SD、Smart Media、Multi Media Card（MMC）、Memory Stick PRO和其它Memory Stick 产品，以及SD-Picture Card和USB闪存驱动盘。SanDisk在闪存领域不断推陈出新，从2004年至今，先后推出Cruzer Titanium —全球最坚固的 USB 闪存盘及全球速度最快、性能最高的闪存卡 SanDisk Extreme III、内置 USB 连接功能的两用 SD 存储卡以及 Micro-SD 世界上最小的存储卡等。
在SanDisk，我们崇尚“创新，超越，灵活，协作，诚信”(Innovation, Execute&Exceed, Adaptability&Agility, Teamwork, Integrity )的核心价值；在 SanDisk，我们相信企业社会责任（CSR）是企业整体成功的一个重要因素；在SanDisk，我们为员工提供有竞争力的薪酬待遇、快速的成长环境和广阔的发展空间。