职位描述

The Service Engineer is responsible for performing designated technical service functions required by the customers in assigned territory. He/she ensures high levels of customer satisf and achieving revenue target through providing responsive, high quality of service to the customers.

岗位职责

Service activities
-Carry out repair, maintenance and testing of customer owned goods in accordance with China’s national law and/ or Dräger standards either in a Service Center or at the customer’s site
-Provide adequate records to the customer to demonstrate the scheduled work has been performed
-Provide technical support/ trainings to staff and customers for specific products
-Ensure customer service requirements are met in order to promote service satisf, escalate if necessary

Hazards prevention
-Ensure all hazards are eliminated from the working area
-Implement preventive maintenance plans and practices in accordance with Dräger standards controlled by Head of Service / Service Manager
-Maintain the equipment, used in performing assigned tasks, to ensure it is working properly and if applicable perform calibration
-Ensure personal protective equipment is in good condition and warns in situation related to the personal safety

Contract management
-Prepare detailed repair quotations for customers in accordance with guidelines published by Head of Service / Service Manager
-Renew service contracts in his/her territory
-Identify new business opportunities for service contracts and assist in obtaining new service contracts

Customer relationship management
-Maintain a close relationship with existing customers
-Support in developing new customers as appropriate
-Address customer’s complaints skillfully and provide an efficient solution

Others
-Provide relevant information to staff regarding any change or up-date to relevant safety regulations, policies or standards
-Maintain safe and healthy work environment by following standards and procedures comply with all quality, safety, and work rules and regulations
-Other duties as assigned by supervisor / manager

任职要求

University degree in natural sciences or engineering or a comparable combination of education and experience

2-4 years of experience as in-house engineer or field technician, preferred in a multinational company

Professional
-MS Office - expert level
-English in written and spoken - basic level

Behavioral
-Care about customer – advanced level
-Cooperate and communicate – advanced level
-Plan and organize work – advanced level
-Pay attention to detail – advanced level
-Manage time – advanced level
-Solve problems – advanced level

德尔格是医疗和安全技术的国际先行者。德尔格 于 1889 成立于吕贝克，作为一个家族经营的企业已经历经第五代，走向了全球并且列入 DAX 指数。我们的长期成功来自于以价值为中心的公司文化和四种核心优势：与客户紧密合作、员工的专业知识、不断创新和卓越的质量。