职位描述
The Junior Field Service Engineer is focusing on delivering standard service and keep customer satisf rate, as well as be familiar with Dräger medical devices installation, repair, maintenance and Technical Solution Bulletin (TSB) procedure.

岗位职责
Installation & training
-Perform warranty and installation in accordance with service contract and company procedures and standards
-Provide usage of product training per the standard requirement

Maintenance
-Perform paid job repair to customer (quote, negotiate and price with customer)
-Implement corrective repairs, and identify/ feedback unexposed quality problems if any via dedicated system to the Headquarter as appropriate
-Execute technical corrective s
-Perform preventive maintenance visits for contractual customer
-Track installed base accuracy & variances
-Provide support to Sales for replacement, special sales programs, exhibition

Stakeholder management
-Maintain a good relationship with existing customer
-Understand customer’s complain and help to escalate them to the appropriate level

Contract Management
-Collect accounts receivable for his/her territory
-Renew service contract in his/her territory upon request

Others
-Follow company process for parts management and book daily work in related system

The job is performed under the supervision of Experienced/Senior Field Service Engineer.

任职要求
-Bachelor degree in electronics, biomedical engineering or a comparable combination of education and experience

-0-2 years experience as in-house engineer or field engineer in medical device industry

Professional
-MS Office – basic level
-English in written, oral and read – basic level
-Knowledge of company products – basic level

Behavioral
-Care about the customer – advanced level
-Cooperate and communicate – basic level
-Drive results – basic level
-Focus on quality – advanced level
-Work independently – basic level

德尔格是医疗和安全技术的国际先行者。德尔格 于 1889 成立于吕贝克，作为一个家族经营的企业已经历经第五代，走向了全球并且列入 DAX 指数。我们的长期成功来自于以价值为中心的公司文化和四种核心优势：与客户紧密合作、员工的专业知识、不断创新和卓越的质量。