We are looking for an experienced Engineer with strong Informatics skills to join our rapidly expanding Service Support team in the Asia region. In this role you will be expected to provide technical training and day to day support to the global service organization, internal customer technical support groups and repair departments.

Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters products and technologies. You will be involved in defining the service requirements as a direct contributor to the new product project team. The candidate should have superior knowledge and a deep understanding of Waters Empower chromatography data system as well as having familiarity with UNIFI and MassLynx chromatography data systems.

Responsibilities:
In partnership with our field operations team, provide front-line technical leadership for our field service engineers and regional site support.
•Act as an extension of the Waters Global Services organization
•Provide technical telephone, electronic, and in person/in field support for Waters global field services including operational, applications, system troubleshooting, product recommendations and field visits
•Provide remote support using technologies such as Insight, Teamviewer, WebEx, etc.
•Provide Technical Training to our Waters Field Operations
•Provide input to Global Operations, Quality, Development, Service and Product Management
•Documentation of support calls in the appropriate tracking system
•Maintain troubleshoot and resolve informatics and data system issues related to UPLC, MS and SFC/SFE product line systems
•Manage regional escalations through to resolution by working with local management and the broader Global Services organization

Qualifications:
Minimum of a Bachelors Degree or advanced degree in scientific discipline with course work in chemistry, engineering or related field of study
•Minimum 3 years experience maintaining, troubleshooting and supporting LC, MS and/or SFC instrumentation, preferably Waters
•Prior Field Service experience as engineer
•Experience of supervising a small team would be an advantage
•Strong interpersonal and customer relations skills
•Polished communication skills, both verbal and written, in English
•Chinese language skills (verbal/written) would be an advantage
•Strong telephone, problem solving, analytical, and listening skills
•Software skills including Microsoft and Waters chromatography data applications such as UNIFI, Empower and Masslynx along with SFC Superchrome and Chromscope knowledge

and Travel
The position, based in Shanghai and Singapore, requires 30-40% travel within Asia and regular (quarterly) rotational visits to the Waters offices in Wilmslow, Cheshire, UK and Milford, Mass, US.

沃特世公司创始于1958年，是全球领先的分析实验室技术开发商及制造商。沃特世专注于推动当今前沿分析实验室技术的应用，包括液相色谱、质谱和相关化学耗材及信息化解决方案。
自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有四百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。
自2003年成立沃特世科技（上海）有限公司以来，今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴，沃特世始终坚持提高本地技术能力、支持本地技术人才培育，并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。

凭借出众的人才与全球布局，沃特世已经为其商业合作伙伴创造了显著的价值，并致力于满足广大中国消费者对更美好生活的需求。