1.岗位设立的目的及目标 / PRIMARY PURPOSE AND OVERALL IVE OF THE JOB

Deliver the technical service directly to end user for main products, manage and support distributors to deliver technical service for other systems, be responsible for product complaint handling implementation, work as a technical consultant in communication with customers.
Promote and grow the reagents consumption of bioMerieux products, manual(PPM, API, Etest…) and automated (Vitek, BTA, MS, DVL, Vidas/miniVidas, Hain…) products.
Assist Sales technically in pre-sales part.


2.主要职责 / MAIN ACCOUNTABILITIES

1Provide excellent technical support to the end users to make sure the proper and smooth usages of biomerieux products as well as do pre-sales to support KAM effort
2Work collaboratively with the team to achieve the revenue, win customer satisf
3Lead by KA manager/RBMs/Area Sales Manager to implement and achieve the goals the KAM projects
4Drive reagents consumption of bioMerieux products under the scope of KAM, both manual and automated systems through 1st level and 2nd level technical supports including customers trainings, trouble shooting, workshops, total solutions and clinical promotions
5Work as level one support for the direct service instrument, for example, VITEK MS, PREVI-Isola, HAIN system, and application training, troubleshooting etc. work as level two support for other systems, including but not limited to answer telephone inquiries per established guidelines and document in local database, consult with national AS etc.
6To deliver training course to internal and external customers
7Be involved in customer complaint handling process, including but not limited to direct and drive investigative process, review test results, request further investigations implement corporate FA , like acknowledge the FA event, deliver the information and get back the feedback as request etc.
8Document all customer inters in CRM/Impact system
9Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations)
9Answer telephone inquiries per established guidelines and document in local database.



3.知识、语言和经验要求 / KNOWLEDGE, LANGUAGE AND EXPERIENCE

1. Bachelor degree or above major in Medical Examination
2. At least 0.5 year of hospital experience
3. Good practice experience in biological/medical laboratory and good knowledge in laboratory
4. Good command of English in both written and oral
5. Good command of computer skill
6. Good interpersonal and communication skill

生物梅里埃公司创建于1963年，公司依赖自身的科技研究和工业生产资源，始终致力于开发作为医疗和工业用途的体外诊断产品。 集团专门设计、开发、生产和推广应用在临床和工业的系统。生物梅里埃的诊断系统是由试剂、 仪器和软件组成，主要是为传染病、工业微生物控制、心血管病和肿瘤病等四个主要策略性领域来设计。

在2008年，公司销售额为11亿1千1百万欧元，集团共有11个生产基地和9个研究中心，分布于欧洲、北美洲和南美洲。集团全球拥有38个办事处，至2008年12月31日集团员工超过5,700人。

生物梅里埃公司产品有两个应用领域 : 临床和工业，临床市场占总销售额的85.5%，而工业市场占14.5%。工业的应用主要在食品、药品和化妆品的微生物分析，增长非常迅速，生物梅里埃是全球体外诊断领域的第八大生产商。

生物梅里埃中国有限公司已经20年的发展，自动化微生物鉴定分析系统的用户已达1400余家，自动微生物培养系统已达700余家，全自动细菌计数系统60余台，手工产品用户覆盖全国的省市70%以上。同时公司拥有数十名微生物临床及工业领域专业人员和工程技术人员，其中许多人员都来自检验一线，拥有丰富的检验经验和仪器维修经验。全面负责生物梅里埃公司产品的销售，仪器的安装、维护及保养，以及用户的培训及技术支持。