Summary:
Within the Global Customer Service (GCS)/Customer Service (CS), the ideal person will be responsible and accountable for field services and delivery management in ASPAC. This includes the following:
-Measurement of Customer Satisf with the defined KPI set up by Global GCS
-Field Sales Engineers optimization that will impact cost and improve EBIT
-Services deliverables that will ultimately has an impact/ translate to a sales activities – either new service contract sales/ new equipment sales

Responsibilities:
• Manage direct global CS organization in ASPAC. Supervise, coordinate and guide regional / local CS organizations
• Field Management engagement
-Working with GCS team to define clear set of installation services and post support – complete end to end SOW
-Field management skill assessment and gap analysis for future quality and structure service delivery
• Hot-line Call center to be set-up to support ASPAC (be it in future we decide to build in-house/ outsource)
• Be part of the contributor in bioMérieux business development relating to customer satisf, contributing to sales via field management
• Act as an escalation point to drive to resolution to complex situations from a service and technical delivery to achieve customer satisf
• Ability to communicate in complex and multicultural environment. Negotiate frequently on problematics with others departments on conflicting ives (level 5) / others directions having a long term impact on corporation (level 4)
• To understand beyond the technical and practical knowledge, the fundamental characteristics of other business functioning conditions and their impact on the company business life and ability to drive decision in an international environment.

Qualifications:
-Master’s degree in engineering or biology
-Minimum 8-10 years of field management and engagement, including people management skill
-The candidate must have at least 4-5 years of Pre-sales activities, and having direct customer relationship is a plus prior to post- sales support
-Skillful in application like CRM, systems set-up, especially with software like MSFT Dynamics/CRM/ Sales Force Dot Com (SFDC)
-Prior IVD industry experience is not essential, but experience in pharma or medical devices/equipment, or from hardware vendors like IBM/ Siemens/ Agilent for load testing/ mission critical equipment is required
-Candidates with experience comprising70% hardware space and 30% software space are preferred
-Business acumen and agility
-Ability to manage in complex environment
-Negotiation skills with multi-nationals and multiple stakeholders
-A strong team p and ability to interact with multidisciplinary teams and work in a matrix environment
-Good communication and presentation skills and ability to deliver complex information into a simplified manner for different audiences
-Analytical and synthetic mindset / Sense of time and priorities management
-Approximately 40% travel is needed
-Fluency in English and Mandarin to communicate with key stakeholders especially those in China.

生物梅里埃公司创建于1963年，公司依赖自身的科技研究和工业生产资源，始终致力于开发作为医疗和工业用途的体外诊断产品。 集团专门设计、开发、生产和推广应用在临床和工业的系统。生物梅里埃的诊断系统是由试剂、 仪器和软件组成，主要是为传染病、工业微生物控制、心血管病和肿瘤病等四个主要策略性领域来设计。

在2008年，公司销售额为11亿1千1百万欧元，集团共有11个生产基地和9个研究中心，分布于欧洲、北美洲和南美洲。集团全球拥有38个办事处，至2008年12月31日集团员工超过5,700人。

生物梅里埃公司产品有两个应用领域 : 临床和工业，临床市场占总销售额的85.5%，而工业市场占14.5%。工业的应用主要在食品、药品和化妆品的微生物分析，增长非常迅速，生物梅里埃是全球体外诊断领域的第八大生产商。

生物梅里埃中国有限公司已经20年的发展，自动化微生物鉴定分析系统的用户已达1400余家，自动微生物培养系统已达700余家，全自动细菌计数系统60余台，手工产品用户覆盖全国的省市70%以上。同时公司拥有数十名微生物临床及工业领域专业人员和工程技术人员，其中许多人员都来自检验一线，拥有丰富的检验经验和仪器维修经验。全面负责生物梅里埃公司产品的销售，仪器的安装、维护及保养，以及用户的培训及技术支持。