JOB PURPOSE:
Provide I.T Support to the Teleflex China business, as part of the Teleflex APAC regional IT team.

KEY RESPONSIBILITES:
Key responsibilities will include (but are not limited to) the following:

Provide 1st & 2nd Level support to Teleflex China Commercial business and secondary support to TFX sites in APAC region.
Provide 2nd level Support for Desktop/Laptop Support (Hardware/software). Windows, Office 365, Outlook. Implementing and administering standards on PCs, Software and VOIP systems to the Site.
Provide incident management to ITIL standards and familiarity with Remedy Service desk from BMC Group would be an advantage.
Ensure Incident Management is recorded, monitored and managed through our Service desk application - Remedy.
Be an active member of an APAC Support network, working with a Service Design, Delivery and regional support functions.
Network/Server Support (Hardware / Software). Backup Software install and maintenance, NOS loads and troubleshooting.
Excellent Knowledge of Microsoft Active Directory, Windows Server 2008, VMware infrastructure 3 and Microsoft Exchange.
Knowledge of ERP Support (Hardware / Software) Kingdee,SAP Client etc.
Deployment of desktops / laptops / servers / Smartphones
Image build and distribution using image building software for hardware standards. Manage logging system for Laptop & Desktop inbound and outbound process.
Implementation and maintenance of VOIP Telephone systems with knowledge of Call Management software.
The management of connections between different sites, VPN and Data line implementation & monitoring.
General User Support in office applications, MS Office 365, Windows, MS Exchange etc.
General IT administration tasks, Good documentation skills to SDLC and ITIL standards.
Ensure the IT Operations standards are carried throughout the Site.
Support the Business as required and outside of business hours.
Possible sweep work throughout APAC to support global project initiatives.
Ensure the IT APAC Operations standards are carried throughout the Site.
Manage system implementations and projects where necessary.
Liaise with business owners to ensure effective communications and translation of technical requirements.

KEY RELATIONSHIPS / INTERFACES
Regional/Global IT team
Local/International Leadership team
International Support functions
Internal functions

ESSENTIAL SKILLS / EXPERIENCE
Excellent Customer Service approach in relation to providing a World class IT Service.
Diploma or 3rd Level Degree in IT.
Education Preferred Microsoft certifications.
Minimum 3 Years work experience in an IT Service Operations or Service Desk environment.
Minimum 3 years experience of MS Active Directory environment, preferably MCSE exams taken and passed.
Minimum 3 years experience in the deployment of Desktop / Lap-top/ Servers
Minimum 3 years experience in network support
Minimum 3 years experience in Windows 2003/2008 server, Windows 7,10 and Office 365
Experience in VOIP and Call management systems, Avaya or Cisco
Excellent working knowledge of Microsoft Office
Ability and experience of prioritizing workload and work on own initiative
Proficiency in English language, both oral and written communication skills.

BEHAVIOUS / VALUES
Approachable and enthusiastic .Flexible and adaptable.
Able to work on own initiative and as a team p.
Good organisational skills with cultural awareness and sensitivity
Good judgment and problem solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers.

美国泰利福：
成立于1943年的美国泰利福是一家在重症监护和外科领域处于领先地位的跨国企业， 全球有超过11000名员工，年销售额为17亿美金。

泰利福为全球150多个国家的医疗机构提供高品质多种类的产品组合， 目前共有血管通路Vascular Access、外科Surgical、泌尿Urology、心脏辅助CA、麻醉呼吸Anesthesia & Respiratory、专业产品OEM和其他产品六条产品线。我们在全球25个国家建立销售公司和生产基地，并且在美国、马来西亚、捷克和德国建有研发中心。

泰利福中国：
泰利福在中国的业务已超过20年之久： 90年代初，泰利福以Pilling 品牌进入中国市场； 1996年，泰利福就在北京设立了代表处，开始进入中国市场； 2007年，我们在上海成立了第一家独资企业-泰利福医疗器械商贸(上海)有限公司，标志着泰利福中国进入另一个里程碑发展阶段。
长久以来， 泰利福一直致力于在血管通路Vascular Access、外科Surgical、泌尿Urology、心脏辅助CA、麻醉呼吸Anesthesia & Respiratory和专业产品OEM和其他产品领域向中国的客户提供安全可靠的医疗耗材产品。 我们的一些知名的品牌包括Arrow、 Deknatel、 Hudson RCI、 KMedic、 Pilling、 Pleur-Evac、 Rusch、 TAUT 和Weck。
随着公司在中国的业务扩大，我们期待更多的专业人士加入我们的团队。

愿景：
成为一次性重症监护产品及外科产品领域的国际领先公司

使命：
通过提供微创、降低感染及高安全性的产品改善临床疗效

了解更多信息，敬请关注泰利福官方网站(英文网站） www.teleflexmedical.com 或 泰利福中国专属招聘门户网站（中文网站） teleflex.zhiye.com

Teleflex Incorporated:
Founded in 1943, Teleflex is a global provider of medical devices used in critical care and surgery, with sales revenue of 1.7 billion USD. We have more than 11,000 employees worldwide.

We serve healthcare providers in more than 150 countries with specialty devices for Vascular Access, Surgical, Urology, CA, Anesthesia & Respiratory、OEM and others. We have sales operations & manufacture in 25 countries, and set up R&D Centers in U.S., Malaysia, Czech Republic and Germany.


Teleflex China:
Teleflex China also has a reputation for excellence that spans over 20 years in China. Back to 1996, we founded our first representative office in Beijing. In 2007, we founded our WOFE, Teleflex Medical Trading Shanghai Company Limited in Shanghai, a milestone in the development of Teleflex business in China. For years, we provide disposable medical consumables in surgical, critical care, CA, Anesthesia and Respiratory, and Urology to our Chinese customers.
As our business is growing tremendously in China market, now we are looking for more professionals to join us.

Vision Statement
Create a world leader in disposable medical products for critical care and surgical applications.

Mission Statement
To enhance patient outcomes by providing products that are less invasive, reduce infections, and improve patient safety.

For more information, please visit our website: www.teleflexmedical.com and our recruitment portal: teleflex.zhiye.com