Service Lifecycle Management (SLM) Engineer, Customer Service

Deion of responsibility:

Service Lifecycle Management (SLM) engineer needs to work together with R&D team during the whole service lifecycle period to ensure an efficient and profitable service business. SLM engineer has following main responsibilities:

•Participating Business Line project steering group (PSG) and managing serviceability project (including project planning, service tasks coordinating, resource controlling, etc.) to ensure all serviceability packages delivered together with new product launch,
•defining service concept/service requirements to ensure a continuous improvement of serviceability during product development,
•defining/maintaining service parts catalog to ensure an economic and efficient service part flow in field,
•developing/maintaining technical document/ information to ensure a fast and smooth transferring of product/service knowledge to regional service organizations,
•participating in change/update process and being responsible for generating of Update Instruction to improve product performance in field,
•monitoring product/service performance in field and continuously improving product serviceability to ensure a profitable and sustainable service business in country organizations.

Experience required:
1. Min. 3 years of field service experience on medical imaging products or other equivalent experience
2. Experience of working in an International culture is preferred.

Language Skills:
Fluent oral and written English

Education :
Bachelor degree or above in Engineering

客户服务部服务管理工程师（Service Lifecycle Management Engineer）

职责：
客户服务管理工程师需要和产品研发工程师在产品的整个生命周期过程中紧密合作以确保有一个高效且盈利的客户服务业务。客户服务管理工程师具有以下职责：

•参与产品开发项目管理组并管理服务子项目 （包括项目的计划，任务的协调及资源的调配），以确保所有客户服务相关的任务在产品上市前及时完成，
•在产品开发过程中定义服务策略和服务需求，持续提高医疗产品上的服务便捷性，
•定义/维护服务备件清单，以确保的现场服务备件的经济且高效流通，
•编撰/维护服务技术服务文档以确保产品知识/服务信息能快速平稳转移到各地区售后服务机构，
•参与产品更改/更新流程并负责撰写服务更新指导书来持续改进现场产品的性能，
•监测现场产品/服务流程的表现并持续改进产品服务便捷性以确保各国家和地区售后服务业务的盈利性和可持续性。

经验要求：
三年以上的医疗影像产品的售后服务经验或其它同等经验。
最好有在国际团队中的工作经验。
流利的口语和书面表达能力。

教育背景
本科或本科以上的工程专业学历