职责描述：

? Monitor quality performance of products, customer complaint handling and analyzing customer feedback
负责监控产品质量，处理客户投诉，分析客户反馈
? Directly and timely communicate with customer for quality and technical issues
直接面向客户，负责与客户沟通质量和技术问题
? Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces
通过协调商务团队及制造资源，负责改进客户反馈处理的效率
? Organize RGA process cross-functionally, control RMA process(tracking, log in, analyzing return goods)
负责组织跨部门的不良品退回，管理RMA流程（追踪、登记、分析客退品）
? Conduct process audit and product audit to identify improvement opportunity analyze root cause for quality problem and work through corrective and preventive
负责组织过程审核和产品审核，识别改进机会；分析质量问题的根本原因及采取纠正预防措施
? Review engineering change from product compliance aspect
负责评估工程变更，符合公司流程及法规要求
? Ability to achieve goals independently within a challenging time
能独立开展工作，在既定时间范围内完成工作任务

任职要求：
? 5 years above experiences in quality function department in manufacturing industry
具备5年以上制造业质量部门工作经验
? Solid experience of leading customer complaint handling (≥ 3 years)
具备3年以上扎实的领导处理客户投诉的经验
? Professional technical or engineering experience
专业的技术或制造工程经验
? Strong inter-personal skills
良好的人际沟通能力
? Excellent oral and written communication skill in English, be able to work in a multicultural environment
要求熟练的书面及英语口语技能，能在跨文化的环境工作
? Implementation experience in ISO9001 or ISO13485
具备一定的ISO9001 或ISO13485质量管理体系工作实战经验

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.