The Site Quality Engineer is primarily responsible for the overall quality satisf of the customer base, for ensuring establishment of processes that consistently deliver best-in-class quality and for instilling quality awareness in the cross functional team(s). The role includes the assessment of quality, reliability and satisf levels driving cross functional and cross organizational teams to improve quality failure analysis design of experiments inter with engineering, manufacturing, NPT teams, contract manufacturing partner(s), customers and the business units utilizing structured problem solving tools and techniques and the completion of tasks and ives that support quality improvement.

Key Responsibilities:

•Monitor quality performance of products, customer complaint handling and analyzing customer feedback
负责监控产品质量，处理客户投诉，分析客户反馈
•Directly and timely communicate with customer for quality and technical issues
直接面向客户，负责与客户沟通质量和技术问题
•Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces
通过协调商务团队及制造资源，负责改进客户反馈处理的效率
•Organize RGA process cross-functionally, control RMA process(tracking, log in, analyzing return goods)
负责组织跨部门的不良品退回，管理RMA流程（追踪、登记、分析客退品）
• Conduct process audit and product audit to identify improvement opportunity analyze root cause for quality problem and work through corrective and preventive
负责组织过程审核和产品审核，识别改进机会；分析质量问题的根本原因及采取纠正预防措施
•Review engineering change from product compliance aspect
负责评估工程变更，符合公司流程及法规要求
•Ability to achieve goals independently within a challenging time
能独立开展工作，在既定时间范围内完成工作任务
职位要求：
Minimum Requirements/Qualifications:

•5 years above experiences in quality function department in manufacturing industry
具备5年以上制造业质量部门工作经验
•Solid experience of leading customer complaint handling (≥ 3 years)
具备3年以上扎实的领导处理客户投诉的经验
•Professional technical or engineering experience
专业的技术或制造工程经验
•Strong inter-personal skills
良好的人际沟通能力
•Excellent oral and written communication skill in English, be able to work in a multicultural environment
要求熟练的书面及英语口语技能，能在跨文化的环境工作
•Implementation experience in ISO9001 or ISO13485
具备一定的ISO9001 或ISO13485质量管理体系工作实战经验


Preferred Qualifications:

•Major in electronic/mechanical engineering
具备电子工程或机械工程专业背景者优先
•Knowledge and experience on Lean manufacturing
具备精益生产知识和经验者优先
•Practical experience in SAP or Salesforce or Agile
具有SAP系统、SF系统或Agile系统使用经验者优先
•Be good at summarizing and share experiences
擅长总结主题讨论，能与团队充分分享经验者优先
•Strong knowledge on data analysis
具有扎实的数据分析技能候选者优先
•Solid experience on CAPA (Corrective and Preventive )
具有扎实的纠正预防措施实践经验者优先
•Laboratorial instrument industry or instrumentation know-how will be preference
具备实验室仪器或仪器仪表产品经验者优先

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.