A Junior Infrastructure Engineer is responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group. Those include Cisco, Arista, Juniper, Dell etc equipment, and ESXi platforms – server farms across all PrimeXM POPs.
 
The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member. The successful candidate will also be expected to provide regular after-hours on-call support.

Main Responsibility:
?Work in the Network Operations Center monitoring corporate.
?Excellent customer service (by being courteous, knowledgeable, and professional) and communication skills (chat, email, phone, and in person).
?Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
?Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
?Knowledge and experience with Layer 1-7 troubleshooting.
?Knowledge and experience with SNMP protocol.
?Experience with virtualization technologies such as VMware/KVM is a plus.
?Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support.
?Produce and update process and support documentation.
?Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
?Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
?Communicate changes, outages to appropriate contacts.
?Escalate problems to the appropriate IS and business teams within the company or external vendors as required to achieve resolution.
?Keep current on industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).

Key Requirement:
?Bachelor of Science or Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
?Fluent spoken and written English and Greek is mandatory.
?Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux.
?Must have integrity and strong communication skills.
?Efficiency and ability to take responsibility and get things done.
?A team player, and able to work with minimum supervision.
?Able to work under pressure and meet tight deadlines.
?After-hours on-call duties are part of this job.
?Candidate should also have the willingness to prepare for Industry Cisco CCNP level or any vendor equivalent exam.：

PrimeXM是全球领先的金融交易技术供应商。
自2010 年在瑞士苏黎世成立以来，PrimeXM成功地拓展了全球市场，并快速成长为行业的领军人。目前全球范围内已有数百家金融企业，包括众多知名的银行、流动性提供者以及经济商在使用我们的技术。我们的企业以专业透明著称，PrimeXM的品牌也日益成为可靠、信赖的代名词。随着客户的口口相传，我们的用户迅速增长，PrimeXM 社区正在不断壮大。该社区为客户更好地交换流动性及拓展关系网提供了无可比拟的国际性平台，来自世界各地迅速增加的新用户更不断充实着我们的PrimeXM社区资源。我们的社区使客户、客户之间以及PrimeXM
形成了良性的互助关系，让每个成员都在健康、透明的环境下迅速发展，互利共赢。

作为一个专业的金融交易技术供应商，PrimeXM一贯坚持透明与中立的立场，只专注技术研发，不涉足与客户竞争的领域。我们积极地观测市场动向、专心聆听客户的建议，不断革新自己的技术，研发新功能；我们热忱、活力、经验丰富的团队则来自全球18个国家和地区，大家各司其责，全心全力为我们的客户提供最优质的产品及服务。