Job Purpose/Overview
The EUT Service Senior Analyst role in the End User Technologies (EUT) team provides global operational support for Microsoft Office 365 (Exchange and Lync Cloud Basis) as well as Mobility Infrastructure – Mobile Device Management (Intune) and Lotus Notes Infrastructure Support.
EUT is part of the Global Infrastructure Service Team (GIST) division and is a globally distributed team. We provide customer with key end user IT services such as Messaging and Collaboration (O365 and Standard Desktop (SCCM). Throughout 2015, we will coordinate a major upgrade with Microsoft, from Exchange 2010 to Exchange 2013.

Technical area of responsibility
The responsibilities associated with the role may include some of the following technologies:
• Microsoft Office 365 support, including Exchange and Skype for Business, Lync OCS, 2010, 2013 or 2016
• Microsoft PowerShell Scripting.
• Enterprise Voice
• Voice Gateways
• Audio Codes
• Microsoft AD technology: directory services (desired)

Key Responsibilities
• Tier 3 Operational support and supervise operational excellence targets
• Metrics and Reporting
• Vendor management
• Change and Configuration Management
• Special roles (e.g. Change lead, CIP PMO lead, Security Liaison, PM lead)
• Seeks ways of improving and adapting day to day departmental activities and will actively seek authority to implement them.

Areas of contribution
Operation Excellence on Incident management, Change management, Critical Incident management, Problem management and Knowledge management
Continuous Improvement of the technology

Scope and Context
• Global Messaging/Skype For Business Support in Americas/Asia Pacific/Europe time zones

Knowledge/Experience
• At least 3 years’ experience working in an infrastructure support or development role, managing and maintaining technical infrastructure, enterprise-level architecture design and engineering of industry standard core infrastructure technologies. The role requires excellent technical, good support, good analytical, fair interpersonal and good organizational skills
• Scripting skills (e.g. PowerShell) is a must have skill
• Reasonable technical understanding of a broad range of other Microsoft technologies, e.g. TCP/IP, DNS/DHCP, SCOM, PKI etc. Besides are Voice and Audio related technology, e.g. Polycom, Avaya etc.
• Knowledge of the ITIL and ITSM concepts (how to measure and manage infrastructure services through effective set of metrics, processes and procedures, nice to have)
• Strong local and English language skills both verbal and written

Expected Salary: RMB 15000 before tax
Contract period: 1 year
Education: No, the certification on MCITP, MCSE etc. are appreciated
Location：ISC (Guangzhou)
Keyword to search: Exchange, Skype For Business, Lync, OCS, Script, Network, TCP//IP, Voice, Audio, English

北京源晨动力技术服务有限公司前身为联想集团全资子公司“北京北联晨光信息体统有限公司”的分支，2003年正式注册成立，主要从事联想IT产品售后服务、IT服务产品销售、系统集成及高端存储服务。
·公司总部位于北京，公司先后在华北区、华东区、中南区三个大区，成立了上海、深圳、南京、桂林、深圳、金山、淮安六家分公司九家联想服务网络，为了适应市场发展，公司自2006年全面调整及资源整合，成立公司总部管理平台，以IT基础服务为中心，同时大力提升与发展全方位的IT服务外包，高端技术解决方案等业务。致力于打造中国一流的IT服务企业。
·公司总部地址：北京市海淀区上地开拓路17号时代集团A座四层