JOB SUMMARY

This position will be responsible to setup the quality management system for the Source to Pay business unit.
The position will anchor transactional Quality leadership and drive continuous improvement projects for all of the engagements within this portfolio
ESSENTIAL DUTIES AND RESPONSIBILITIES

•Design & implement an effective Quality management system
•Build a quality monitoring system across multi country delivery locations to ensure timely feedback and coaching and build a predictive service delivery culture
•Set up Internal and client calibration with operations team, internal HCL process owners & clients
•Establish weekly/ monthly internal governance to gauge the knowledge level of associates, SMEs and TLs
•Take lead in setting up SLA, KPI – based on business outcome that truly reflect the health of the engagements
•Manage a large and diverse team of Quality coaches working across Geo locations towards pre-defined targets
•Lead detailed process study and identify the gaps and risks through FMEA
•Evaluating outsourcing contract service level agreements and identifying activity based risk assessments
•To identify training / coaching needs of the team members and provide the same to Training department
•Spreading Quality Awareness and training people on basic concepts of QMS and Lean Six Sigma
•Identify opportunities to share/adopt process standardization and best practices across process lines
•Proactively identify opportunities to improve operations performance, initiate & drive process improvement through Lean six sigma projects
•Mentor the employees to complete the six sigma projects undertaken by them
•Supports continuous initiatives by facilitating and generating ideas for improvements leading to Client and HCL savings through Kaizen and Value portal
•Coordinate with HCL’s Corporate Quality team to report Process KPIs and performance
•Long term quality strategy planning

EDUCATION/EXPERIENCE
The minimum education requirements are:
•Bachelor’s degree in relevant field (may substitute two years of relevant experience per one year of required education)
•Advanced degree a plus

The minimum experience requirements are:
•Minimum of 10 years of relevant work experience
•Exposure in a leadership role in designing & implementing a QMS framework
•Track record with improving the quality outcomes of engagement through his/her leadership
•Ability to gain strong working knowledge of Source to Pay industry
•Strong financial acumen & aptitude with handling data
•Executive presence & client interface
•Experience contributing to success in a project/build environment
•Overcome the resistance of people towards change

SCOPE LEVEL
Supervisory Responsibility:
•Responsible for direct and indirect leadership of professional staff members for the purpose of performing quality evaluations, analytics, root cause analysis, problem solving, and driving value adds through kaizen, lean and six sigma

Internal/External Interfaces:
•Operations personnel, Information technology personnel, Regulatory Agencies (AUC, etc.), HCL Client organizations (Sales, Regulatory, Legal, Billing, etc.), third-party vendors as required

SKILLS AND COMPETENCIES
•Certified lean Six Sigma Black Belt/ Master Black Belt
•Audit skills- COPC and ISO QMS
•Project Management skills
•Strong communication and presentation skills
•Initiative, Business competence and change Orientation
•Coaching and Mentoring Skills
•Ability to think through the possible causes of a problem
•Proficiency in Quality Tools
•Knowledge on advanced excel and statistical software like Minitab
•Strong Data Analytical skills
•Good inter-personal skills & Team management
•Good Change Management skills
•Strategic thinking, planning and execution
•Skilled in leading and managing work groups
•Strong focus on operations excellence and ability to implement improvements
•Effectively implements performance management processes that maximize and align human performance (rewards, goals, accountability, expectation, job structure/design, performance appraisals)
•Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines
•Demonstrates effective root cause, problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，在三十年后蜕变成为一家市值50亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布26个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。
HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其首创的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。
目前，HCL的9万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。