Client Support & Service
The role will work in financial department, provide technical and/or system problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving all kinds of investment system software issues and troubleshooting different issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required as well as investigate / report / workaround possible software defects.
Duties and Tasks/Essential Functions:
•Deliver service and support to end-users via remotely or onsite;
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
•Diagnose and resolve technical hardware and software issues involving internet connectivity, operations, software and more;
•Research required information using available resources;
•Identify and escalate priority issues per Client specifications;
•Redirect problems to appropriate resource;
•Accurately process and record call transactions using a computer and designated tracking software;
•Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
•Organize ideas and communicate oral messages appropriate to listeners and situations;
•Follow up and make scheduled call backs to customers where necessary;
•Stay current with system information, changes and updates
Skill and Knowledge Qualifications:
•Ability to speak and write clearly and accurately;
•Demonstrated proficiency in typing and grammar;
•Knowledge of relevant software computer applications and equipment;
•Knowledge of customer service principles and practices;
•Effective listening skills;
•Willingness to co-operate with others and work to the greater good;
•Multi-tasking capabilities;

财富500强企业贝塔斯曼集团下属欧唯特集团在全球拥有超过5万名员工，每年持续创造50亿欧元的营收。欧唯特信息系统作为旗下一家国际化运作的高质量信息技术服务公司，不但为全球媒体巨人贝塔斯曼集团控制和管理其全部信息技术活动并为其提供相关服务，同时也通过其遍布全球二十多个国家和地区的专业工作团队，运用不断革新的信息技术和服务，来追求其商业合作伙伴关系的巩固，以及客户竞争能力的持续优化。

欧唯特信息系统（中国）于2000年在上海成立，并在北京、广州设有分支机构，主要涉及客户关系管理、电子商务、SAP和Microsoft Dynamics 实施以及全方位IT基础架构服务等业务领域，为客户提供包括完善的解决方案以及后续的运营外包服务。

欧唯特信息系统由专业的团队向客户提供长期的咨询服务，为其业务发展度身定做最优质的解决方案及应用软件，力求最大程度地符合客户的商业发展需求，为其增加商业价值。同时，欧唯特除了配备完善的服务体系外，更致力于将自身业务延伸到IT的运营外包和相关业务流程的外包服务中去，力求为客户节省更多的时间及精力成本。多年来，欧唯特信息系统与全球众多IT巨头公司结成良好的合作伙伴关系，欧唯特信息系统（中国）是IBM（中国）的重要合作伙伴之一，也是微软全球范围及中国地区的金牌合作伙伴。

欧唯特为航空、汽车制造、消费品及服务、化妆品、电子与高科技、公众事业、医疗卫生与生命科学、酒店与旅游服务、保险、制造、媒体与娱乐、零售等行业领域的企业提供过多项服务，积累了丰富的实践经验，在处理不同行业业务，甚至是跨行业业务时，都具备提供整体解决方案的良好素质，诸多成功案例为客户，甚至是整个行业今后的有序运营及健康发展提供了良好的示范，极具行业参考价值。

你想寻觅一家拥有德国管理风格的IT集团公司，而且了解中国的国情和人文特点吗？
在欧唯特，大家都能获得公平的机会和舞台，有趣的是在于不断挑战。收获直接与您创造的价值关联……并且，您将看到您在欧唯特留下的印记，正如欧唯特在世界各地留下的印记。
您做好迎接挑战的机会了嘛？