Service Delivery Assistant
The SDA will be responsible for supporting SDM with administrative and coordinating tasks. You will take the responsibilities of coordinator role within NNIT delivery organisation to ensure high quality services.
Responsibility
1.Coordinator on development and maintenance of Operational Manual including changes, QMIT uploads etc.
2.Detail Documentation. Structuring and uploading to customer Portal site.
3.Internal Documentation. Structuring site.
4.Coordinator on monthly reporting to customer, drafting the monthly reporting
5.Facilitator of customer meetings
6.Coordinator of tasks and work orders
7.Internal followup
8.Project coordinator on various customer and internal task to support SDM
9.Assist SDM in maintenance of CRM and AX data
10.Assign time registration line to employees
11.Invoicing
12.Optimise the process and continual service improvement
13.Assist Service Delivery Management team in developing service management in general and misc. administrative tasks

Qualifications
Bachelor degree in computer science or business administration or relevant field.
Have knowledge and experience on IT operations (min. 2 years).
Must be able to:
14.Communicate fluently in English, orally and written
15.Interact and communicate professionally with customer and internally
16.Deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment
17.Good analytical and detail oriented
18.Show initiative, proactive, responsible and self-managed in relation to tasks
19.Experienced and knowledgeable in ITIL foundation, Sharepoint, Microsoft Office, Remedy

NNIT A/S是丹麦领先的IT咨询服务公司，致力于运用IT技术解决生命科学行业的各种复杂挑战。过去的十多年，我们将最先进的技术应用于软件开发，业务流程和多方沟通中，我们全方位的解决方案帮助客户提高运营效率，同时实现企业的经营目标。
NNIT提供的服务涵盖开咨询，开发，实施，运营，并为客户提供IT解决方案和IT系统运营的支持。 2016年，我们的收入为28亿丹麦克朗。
今天，NNIT拥有超过2800名员工–其中超过1200人在丹麦境外工作–在中国，捷克，菲律宾，瑞士和美国。
中国分公司是NNIT丹麦境外最大的交付中心。自2006年成立以来，中国分部已 飞速发展为一家规规模超过800人的IT公司。
NNIT中国分部提供的服务涵盖包括IT战略咨询、解决方案开发、系统运营维护、日常技术支持在内的所有业务领域，并成为了NNIT面向欧洲客户的重要交付中心。
与此同时，NNIT中国也拥有许多本地客户，我们秉持NNIT对质量的追求。因此，我们的质量和安全管理系统取得ISO认证并符合其要求，范围涵盖IT系统的咨询、开发、技术管理和服务等方面。