Candidate Profile
Level 2 On-Site
•AV 2-3 years’ experience supervising or leading AV support operations
•Ability to travel
•Strong proactive and reactive incident management skills
•Excellent communications skills, proactive, team player and process & procedure oriented with outstanding customer service skills
•Strong experience working in an Executive environment
•Extensive experience within a customer-facing role
•Strong understanding of basic network and voice
•Strong experience with modern day collaboration technologies and corporate AV essentials – projection, audio conferencing, video conferencing, web conferencing, streaming,Skype for Business, and desktop support
•Strong experience with major AV manufacturers (Crestron, Polycom, Barco, etc)
•Strong experience with integrated audio systems (wireless mics, sound reinforcement, etc)
•Extensive experience with comprehensive AV deployments, and support management
•Extensive experience with Polycom infrastructure and endpoints (ex. Group Series)
•Project management experience
•Extensive bridge operator experience
•2-3 years working experience within corporate environment
•Expert experience with ticket management systems (ex. Remedy, Service Now, etc)
•Knowledge management and documentation experience

Required Soft Skills
•Strong leadership skills
•Excellent oral and written communication skills
•Ability to effectively communicate with Senior Leadership
•Exceptional listening skills
•Ability to manage difficult situations
•Experience with the Microsoft Office toolset
•Ability to multi-task, and delegate
•Team player

软通动力是中国领先的创新型技术服务商。公司于2001年成立，立足中国，服务全球，依托“海外+中国”的战略布局，市场遍及北美、亚洲、欧洲等区域国家[1]
立足中国，服务大中华区和全球市场，业务范围涵盖咨询及解决方案、IT 服务及业务流程外包（BPO）服务等，是高科技、通信、银行/企业金融/保险、能源/交通/公用事业等行业重要的IT综合服务提供商和战略合作伙伴