职务：CSS Engineer 客户责任工程师
部门：客户服务部
地点：天津
描述：为客户实施现场服务及大客户的服务管理工作，要求具备良好的客户满意度意识和精湛的技术服务水准。
职责：
1.能独立承担并完成HDS高端存储产品的安装、维修和维护工作，以及HDS的solution产品的售后支持（包括HNAS、Blade&UCP、HCP&HDI、Pentaho等），包括并不限于，硬件安装、在线扩容、微码升级、配置变更、问题处理和解决等；
2.有良好的金融客户或行业大客户的服务经验，能主动为客户提供技术规划和建议，包括微码评估、复杂问题跟进处理、在线扩容或项目实施规划等；
3.具备良好的客户服务意识，包括但不限于:有效倾听和沟通、问题分析及处理、文档撰写和团队协作等能力；
任职资格：
1. 计算机及相关专业大学本科毕业，5年以上的IT存储及售后服务工作经验，有金融和行业客户经验者优先。
2．有软件和数据库（Oracle、Mysql），熟悉行业客户或新兴市场的客户应用环境以及解决方案的能力（Clouding、Bigdata）的优先；
3．具备HDS产品和解决方案的维护能力或专业原厂的存储技术能力（如HP、EMC、IBM等）；
4．乐观自信、有责任感，有主动学习和适应变革的能力，并有志于从事售后服务工作。

Ignite your career with Hitachi Vantara! We have a proven track record of creating the future for more than 100 years. Thousands of the most mission critical systems in the world’s largest enterprises use our solutions today. We’re going to change the way the world works and we’re going to make it a better place. Not by helping our customers and partners innovate but rather, by helping them intelligently innovate so they can deliver outcomes that truly matter for business and society. Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders find and use the value in their data to innovate intelligently and reach outcomes that matter for business and society. We combine technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Only Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. We work with organizations everywhere to drive data to meaningful outcomes. Great careers start with innovation and here at Hitachi Vantara, our promise is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, diversity, and collaboration. Join our Hitachi family and together, let’s lead the way to extraordinary!