岗位职责：

• Implement and maintain the network and core IT infrastructure system (WAN/LAN/WLAN/VPN/Storage system) base on Microsoft IT project principal and standard support model.

• Escalation IT service issues /outage and work with relevant supporting team to follow up and fix the problem.

• Understand DevOps requirements and problems, working closely with helpdesk and IT AV team to support office key events and all hands meeting as well as provide executive’s conference support.

• Administrate Direct Internet circuit and Skype phone system. Support IT infrastructure system health and scheduled maintenance activities with global team.

• Coordinate with building facility team and off-site team as well as multiple lab management team to support core IT infrastructure system power/CRAC system maintenance and ensure all connectivity service online after power resumed.

• Interact with the third-party product and service providers to ensure their service on time delivery.



任职要求：

• Excellent customer service skills and good written and oral communication skills in both Chinese and English.

• Excellent Cisco/Aruba network (wired and wireless) troubleshooting skill with rich hand on experience on switching and routing.

• Strong knowledge of Microsoft operating system/Windows server. Cloud computing experience on Windows Azure and AWS is highly recommended.

• 3+ years network/system/support engineer experience, with develop and test background is preferred.

• Passionate to learn new technologies and test various devices, Especially for IoT and AI related new technology, Willing to take big challenges under pressure.

• Experience on Polycom /Creston products configuration, diagnostic and troubleshooting.

上海微创软件，作为中国领先的ITO和BPO服务提供商，多年来持续为众多行业领先公司提供专业的技术和服务解决方案，所涵盖的领域包括高科技、通信、制造业和分销与零售业。

2002年，微软公司与上海市政府共同投资创立微创软件，目前全球共有11处主要的运营中心，其中在中国有7处，分别位于上海、北京、深圳、苏州、北海、重庆与常州，另有4处国际分公司位于美国西雅图、日本东京、大阪和欧洲瑞典。微创的客户遍布全球，其中外国客户包括美国的微软、英特尔、惠普、DSM、Wal-Mart和Atheros公司等，中国的客户有中国电信、中国移动、华为、联想、盛大网络等。微创软件同时也是微软在中国的最佳VAR和LAR之一。

我们的全国、全球版图正在扩张，我们期待优秀的你加入我们。

公司网址：www.wicresoft.com