Responsibilities
Account Administration: Assist in submitting and finalizing customer data and support line items updating
Internal Engagement Request: Assisting in submitting requests for internally funded customer engagements
Sales services for premier contract: Assisting in setting up contract and managing customer invoices
Project Maintenance: Assisting the Microsoft Delivery personnel in finalizing and submitting engagement and project maintenance requests
Documentation library Setup and Maintenance: Assisting in configuring and maintaining sites for customer documentation.
Customer satisfaction Forecast and Survey: Assisting in updating engagements to be surveyed and Engagement Manger’s customer satisfaction prediction

Requirements
Excellent English oral, written skill.
Communication Skills: Strong written and verbal communication skills to enable you to articulate complex problems succinctly.
Illustrate service delivery and customer impact though influence and a positive “can do” attitude.
Attention to details.
Time management skills to deliver service(s) in a timely manner.
Prioritization skills to manage multiple requests.
Ability to identify a red flag or roadblocks in the processes. Report and address them in a proactive and timely manner.
Self-directed learner: Capable of ramping up quickly and learning & leveraging current tools and processes
Proven problem solving skills and the ability to think critically; and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided.
Process Documentation: Ability to follow instructions, review team process documentation and provide knowledgeable feedback.
Organizational skills: ability to document and quickly reference information and knowledge provided by internal resources.
Relationships: Able to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment.

上海微创软件，作为中国领先的ITO和BPO服务提供商，多年来持续为众多行业领先公司提供专业的技术和服务解决方案，所涵盖的领域包括高科技、通信、制造业和分销与零售业。

2002年，微软公司与上海市政府共同投资创立微创软件，目前全球共有11处主要的运营中心，其中在中国有7处，分别位于上海、北京、深圳、苏州、北海、重庆与常州，另有4处国际分公司位于美国西雅图、日本东京、大阪和欧洲瑞典。微创的客户遍布全球，其中外国客户包括美国的微软、英特尔、惠普、DSM、Wal-Mart和Atheros公司等，中国的客户有中国电信、中国移动、华为、联想、盛大网络等。微创软件同时也是微软在中国的最佳VAR和LAR之一。

我们的全国、全球版图正在扩张，我们期待优秀的你加入我们。

公司网址：www.wicresoft.com