职责描述：
1.Keep good communication with the customer during problem investigation process to make sure the customer is always satisfied with the response or action plan of the plant; Complete the initial/final 8D report to customer on time;
2.Conduct visit to the customers if necessary, e.g. report presentation, customer application checking or some important fact-to-fact meeting/discussion;
3.Arrange Failure analysis, coordinate with various functions to find the root cause and corrective / preventive actions on response to customer complaint;
4.Lead an internal team from different among different functions/plants/regions to perform problem investigation through 8D methodology, find the root cause and take exact actions.
任职要求：
1.BS in Technical Field; Good command of English both in spoken and written.
2.Knowledge & Experience of electronic components experience in ceramic capacitor is prefferred.
3.Excellent soft skills of handle customer service, familiar with failure Analysis and 8D Corrective Actions report;
4.Strong team building and leading skill. Ability to drive/coordination the team across functions, departments, plants and oversea teams (USA/Mexico/Europe) to resolve any quality issues timely.

KEMET是全球领先的电容器生产商，在业界拥有很高的声誉。公司自1919年成立，总部座落于美国南卡罗纳州格林维尔市。我们的目标是成为最好的电容器制造商，这意味着我们致力于开发、生产和市场创新，提供完善的全套解决方案，达到并超越客户的需求和期望，从而成为客户优先选择的供应商。同时，我们也希望吸引越来越多的具有全球理念、创新思维及高度工作激情的人才加入我们的团队。
目前苏州基美有两个事业部，分别生产有机钽电容和有机铝电容，员工约有1300人。
在基美，人才是我们最珍贵的财富。为此我们提供富有竞争力的薪酬，系统的培训和发展计划以及形式多样的知识分享机会以满足内部人才的发展。同时，基美致力于创造挑战、发展、参与、创新及成就感的文化，包括全员参与、团队合作、教育与培训、员工激励以及员工满意等，以确保我们能够朝着我们的商业和质量目标携手前行。 俗话说“英雄所见略同”，试想我们全球所有员工携手同心、集思广益，那么我们将会从容应对电容器行业的任何挑战。
欢迎加入基美，我们将为你迈向职业成功之路提供有利支持。在这里，你将了解核心电子半导体产品和世界先进的工艺技术，并将与基美全球的技术专家一起工作学习，并且职业经理人将成为你的良师益友。