职位描述
PRIMARY PURPOSE AND OVERALL IVE OF THE JOB:
Leading the team and manage the system to ensure all customer feedback are adequately addressed in compliance with regulatory regulations, ISO standards and Corporate policy.
MAIN ACCOUNTABILITIES:
1.Maintain and improve the system to ensure all customer feedback are adequately addressed in compliance with regulatory regulations, ISO standards and Corporate policy
2.To develop and maintain customer complaining system consistently generate and preserve data and report as required
3.Collect and handle customer compliant that cover all business units in Greater China via the corporate complaint handling system
4.Handle and respond to all daily customer enquiries in accordance with company requirements to ensure customer satisf
5.Analyze customer complaint and feedback to related department to improve the overall service level and report to Global
6.Following global instruction, coordinate the implementation of field timely
7.Regularly analyze the data trends and timely report to customer service department head depending on collecting data.
KNOWLEDGE, LANGUAGE AND EXPERIENCE:
1.Bachelor degree or above with major in Medical/Clinical Field, Science, Pharmacy, Biomedical Engineering
2.Equipped with the leadership and management skill, at least 3 years’ experience in multinational company responsible for customer complaint handling and customer satisf survey experience in medical device, biomedical or pharmaceutical industry preferred
3.Good command of English both written and oral
4.Good communication skills especially the skills of professional telephone manner
5.Experience on SAP and quality management is plus
企业介绍
生物梅里埃公司创建于1963年，公司依赖自身的科技研究和工业生产资源，始终致力于开发作为医疗和工业用途的体外诊断产品。 集团专门设计、开发、生产和推广应用在临床和工业的系统。生物梅里埃的诊断系统是由试剂、 仪器和软件组成，主要是为传染病、工业微生物控制、心血管病和肿瘤病等四个主要策略性领域来设计。
在2008年，公司销售额为11亿1千1百万欧元，集团共有11个生产基地和9个研究中心，分布于欧洲、北美洲和南美洲。集团全球拥有38个办事处，至2008年12月31日集团员工超过5,700人。
生物梅里埃公司产品有两个应用领域 : 临床和工业，临床市场占总销售额的85.5%，而工业市场占14.5%。工业的应用主要在食品、药品和化妆品的微生物分析，增长非常迅速，生物梅里埃是全球体外诊断领域的第八大生产商。
生物梅里埃中国有限公司已经20年的发展，自动化微生物鉴定分析系统的用户已达1400余家，自动微生物培养系统已达700余家，全自动细菌计数系统60余台，手工产品用户覆盖全国的省市70%以上。同时公司拥有数十名微生物临床及工业领域专业人员和工程技术人员，其中许多人员都来自检验一线，拥有丰富的检验经验和仪器维修经验。全面负责生物梅里埃公司产品的销售，仪器的安装、维护及保养，以及用户的培训及技术支持。
