Job Description：
Provides day-to-day technical support to employees for OS issues. Installs, configures, upgrades and troubleshoots software on Takeda laptop and mobile device. Communicates highly technical information to both technical and nontechnical personnel. Recommends solutions, Participate in IT projects. The role involves providing systems and technical support , not only in Shanghai also for teams in China. Ability to liaise with end users and quickly identify and implement solutions to their support issues is vital. Closely follow up the infrastructure issue occurred in China

Qualifications：
- Very good English
- Oral and written communication skills
- Ability to work as a team player as well as independently
- Proactive and shows initiative in completing projects/tasks with little supervision
- Strong communication skill with end user and team member
- Strong interpersonal skills to resolve problems in a professional manner, negotiate and create consensus
- Ability to prioritize and multitask workload
- Ability to work with remote team members
- Strong self-learning attitude
- Excellent organizational and time management skills
- Willingness to support

Professional/Technical Skills
- Knowledge and experience with Cisco network facilities (VC, Switch,) and HP server
- Knowledge in Windows OS and iOS
- Knowledge in IT architecture and security

上海凯熙信息技术有限公司是一家综合的IT软件和服务供应商。经过多年的快速发展，目前凯熙信息的服务网络已覆盖全中国37个城市，和100余家外企高端客户达成长期合作伙伴关系。我们目前是索尼（SONY），武田制药（Takeda）美国国际学校（Sas）等业界巨头的中国区供应商。