SLC GS IT Service Management -Beijing

Job Family: Information Technology
Location: Beijing
Organization: Global Services IT
Mode of employment: Third-party

Introduction

For GS IT AAE we are looking for an IT Infrastructure Service Management

What are my responsibilities?

Work with internal/external infrastructure operation team / service provider, to deliver a stable and satisfied IT infrastructure service to customersService management for supporting the standard service of GS IT, such as service description, content and processInfrastructure portfolio process support and document maintenanceInfrastructure service catalogue document maintenanceProvide infrastructure service reports to customer or other colleagues within ITHandle to escalation from Helpdesk which is about standard services, process, service clarification and special request etc.SLA management backup and supportVendor service KPI monitoring and monthly service review meetingProvide support to other teams for project delivery and daily operation

What do I need to qualify for this position?

ITIL Foundation certificate preferredBasic knowledge of IT Infrastructure technologyAt least 3 years working experience in IT Infrastructure operationBe familiar with Microsoft Office products, such as Word, Excel and Powerpoint etc.Be good at commutation in English

源讯是全球数字化变革领导者，年收入约120亿欧元，在72个国家和地区拥有 100,000名员工。源讯作为欧洲大数据、网络安全和数字化平台的领先者，为遍布全球的客户提供云服务、基础设施建设及数字化管理、商业及平台解决方案，并通过欧洲支付和交易服务领导者 Worldline 提供交易服务。凭借尖端科技、数字化专长和行业知识，源讯服务于各行业客户，包括制造、医疗、传媒和公用事业部门、公共部门、零售、电信和运输、国防、金融服务等。源讯是奥运会和残奥会全球信息技术合作伙伴，并在巴黎欧洲交易所主板上市。源讯旗下的品牌包括Atos、Atos Consulting、Atos Worldgrid、Bull、Canopy、Unify 和 Worldline。