Service description
1.Work directly with users and support resources to identify and resolve system problems. The analyst will:
1)Create and maintain the IT Support case for applications used in critical business processes.
2)Track patch and configuration solutions from analysis to production release. The analyst insures the solution meets all requirements, is fully tested, and complies with all IT policies and procedures. The analyst also communicates the status of the system impact and solution to key stakeholders.
3)Develops, tests, and deploys code fixes to meet or exceed all requirements.
4)Creates business process monitors for critical business processes to proactively minimize service interruptions.
5)Tracks and reports all current and potential risks to maintaining business services.
2.Identifies and champions business and technical opportunities for improved services.
3.Ensures all support activities throughout the IT Customer Support organization are maintained to the highest standards. Tracks and reports on all activates related to the business services provided.
4.Adheres to and champions the IT Governance programs (e.g. change management, issue management, communication, and release management).
5.Develops business relationships by engaging end users and management; giving high priority to business user satisfaction

Role Requirements
•Bachelor’s Degree in Information Systems or related field.
•5 years IT Application experience programming(C#), debugging, and supporting web applications, and web services.
•3 years hands on ability to read, write, debug programs SQL for Databases.
•Working Knowledge of Data Integration tools, Application Performance Management, Document Management .
•Fluent communication skills with English and Japanese.

中软国际成立于2000年，为香港主板上市公司，股票代码354。中软国际是中国大型综合性软件与信息服务企业，提供从IT咨询服务、IT技术服务、IT外包服务到IT培训的“端到端”软件及信息服务，涉及政府、制造、金融、电信与高科技等主要信息技术行业。公司服务遍布全球包括大陆地区北京、上海、南京、深圳、大连、西安，美国普林斯顿和西雅图，英国伦敦，日本东京在内的25个城市，员工逾一万五千人，2011年公司服务性收入达19.6亿人民币，自2003年创业板上市以来，公司服务性收入的复合增长率达到了55%。

“创造、分享，共成长”是公司的核心价值观。“创造”是核心，是源泉，“创造”社会价值是我们“创造”的终极目标；“分享”是体验、是历程，“舞台无边界”，“分享”成功喜悦、“分享”人生历程,“分享”客户经验；“共成长”是成果、是正果，与“同事”与“团队”共成长，与“企业”与“伙伴”共成长。我们希望我们在客户心中永远是专家、很专业、懂人情、好伙伴。

中软国际科技服务有限公司（以下简称“合资公司”）是中软国际有限公司（以下简称“中软国际”）与全球领先的信息与通信解决方案供应商华为技术有限公司（以下简称“华为公司”）合资成立的，总部位于西安；中软国际和华为公司的持股比例分别为60%和40%。
合资公司将利用中软国际在外包领域的运作经验、客户关系和业务积累，以及完整的外包团队和人力资源供应体系以及华为成熟的管理平台和质量体系、软件外包业务需求，开拓全球业务流程和IT外包服务市场，成为立足中国、服务全球的业务流程和IT外包服务旗舰公司。



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