PRINCIPLE DUTIES AND RESPONSIBILITIES:

•Meets all of the metrics as defined by the organization and works on corrective actions.
•Compliance to all processes outlined by the Business Process team for all lines of business, this includes compliance to handle time as well as any legal or business practice compliance that would be required.
•Understand and modify own action to meet the individual KPI.
•Receive customer service request and provide appropriate service level attainment.
•Record service information accurately.
•Timely feedback the problem suggestion and question which involve system procedure script product training environment KPI and so on to the team manager.
•Focus on the daily work tasks and accomplish them timely.
•Continuously update related skill and knowledge, pass the business training and testing.
•Maintain Dell corporate identity.


QUALIFICATION

•Standard Mandarin speaking, good oral & written English and Mandarin
•Good service spirit, ready to help others and good summary skill
•With a strong sense of responsibility and pay attention to details
•Good analytical skills, logical common sense & strong communication skills
•At least 2 years working experience in customer service, IT industry would be prefer
•College degree or above
•Familiar with software reporting tools, esp. PowerPoint, Excel... etc.

1984年，迈克尔?戴尔先生创立了戴尔公司。公司的创立基于一个前所未有的理念――直接向客户销售电脑，用最高效的计算解决方案满足客户的需求。多年以来，戴尔一直致力于倾听客户的需求，提供客户所信赖和注重的创新技术与服务。公司主页：http://www.dell.com.cn/。


戴尔是全球最知名的品牌之一，是全球企业首选的IT 整体解决方案及服务供应商。每天，戴尔向180多个国家和地区的用户提供12万台以上的产品，相当于每秒出货量1台以上。Dell.com创建于1996年，是全球最大的电子商务网站之一，目前可以支持的语言已经达到了34种。戴尔每年与客户进行近20亿次网络互动，全球超过350万的用户通过社会媒体以及在线服务商与戴尔进行联络，这些网络社区包括Dell.com，以及戴尔在Twitter、LinkedIn、Facebook、新浪、Orkut (巴西)和其它社交网站上的专区。2007年，戴尔推出了思想风暴（IdeaStorm?）网站，人们分享创意，并评选出他们喜欢的创意。迄今为止，戴尔已经采纳了其中400多个创意。

作为全球领先的系统与服务提供商，戴尔为包括大型企业、政府机构、教育组织、中小企业以及个人消费者在内的广大客户提供服务。